Restaurant Management
Staff Training and Development
Inventory Management
Customer Service Excellence
Operations Management
Food Safety and Sanitation
Team Leadership
Restaurant Management
Staff Training and Development
Inventory Management
Customer Service Excellence
Operations Management
Food Safety and Sanitation
Team Leadership
Restaurant Management
Staff Training and Development
Inventory Management
Customer Service Excellence
Operations Management
Food Safety and Sanitation
Team Leadership
To provide IT support to retail outlets and head office
Maintain and troubleshoot problems with computer systems - hardware & software, server, e-mail, network, CCTV, PABX, visual & audio system and peripheral equipment; provide solutions and carry out repairs where required
Provides value added solutions for the company and its defined supplier(s) growth plans and business.
Identifies, defines, implements and supports hardware and software based solutions through the engineering development process.
Develops key engineering and marketing relationships within the company's supplier business units to drive collaboration and solution development at the engineering level.
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Candidates should possess strong Customer Support and Communication skills to handle inquiries clearly, professionally, and empathetically across online channels.
Candidates should possess solid Technical Support and Troubleshooting skills to interpret issues, guide users through solutions, and escalate cases effectively.
Candidates should possess good Analytical Skills to interpret user feedback, identify patterns in issues, and support improvements to processes and documentation.
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Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.
Process customer claims documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
Check all claims have been submitted within the allowed period and to advise the team if there is any pending accrual claims in the systems.
Check and verify on accrual and submit trading term on claims to make sure all necessary claims has been made.
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Provide first-line IT support and request fulfilment through ServiceNow across Microsoft 365, Entra ID, endpoint, connectivity, and security-related services.
Own and manage incidents and service requests from initial contact through to resolution or effective escalation, ensuring SLA compliance.
Deliver clear, timely, and professional communication to users throughout the entire ticket lifecycle.
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Provide first-line IT support and request fulfilment through ServiceNow across Microsoft 365, Entra ID, endpoint, connectivity, and security-related services.
Own and manage incidents and service requests from initial contact through to resolution or effective escalation, ensuring SLA compliance.
Deliver clear, timely, and professional communication to users throughout the entire ticket lifecycle.
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