Executive & Account Support: Serve as the primary administrative point of contact for the Senior Account Manager, managing calendars, scheduling client check-ins, and preparing meeting agendas.
Client Documentation & Reporting: Draft meeting minutes, update client profiles, build weekly status reports, and prepare polished pitch decks and renewal presentations.
CRM & Record Maintenance: Ensure accurate, up-to-date account records in the CRM, tracking contract statuses, key milestones, and ongoing client requests.
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Drive continuous improvement and harmonization of operational processes to improve efficiency, consistency, and service quality across Network Engineering & Operations (NEO) Department.
Review existing processes, identify improvement opportunities, and work with stakeholders to implement practical and sustainable solutions.
Support the implementation of automation and digital initiatives that simplify workflows and improve operational effectiveness.
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Drive Business Performance: Develop and execute strategic territory business plans leveraging customer, market, and patient journey data insights to achieve target outcomes across assigned therapeutic areas
Cultivate Ecosystem Partnerships: Build trusted, long-term relationships with Key Opinion Leaders (KOLs), healthcare professionals, pharmacists, and patient advocacy groups across public and private sectors
Optimize Patient Lifecycles: Identify and remove pain points along the patient journey, translating healthcare insights into actionable lifecycle and market access strategies
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Lead, supervise and develop the team by managing workload distribution, setting performance expectations, monitoring service delivery standards, coaching team members and ensuring operational objectives are achieved efficiently and effectively.
Establish contract governance framework and manage the end-to-end contract lifecycle by overseeing contract administration, renewal planning, compliance monitoring, service level adherence and maintaining effective contract governance practices.
Plan, coordinate and oversee workplace renovation and space optimisation projects to ensure efficient utilisation of resources, alignment with business requirements, compliance with regulatory standards, and successful project delivery within approved timelines and budgets.
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Drive Business Performance: Develop and execute strategic territory business plans leveraging customer, market, and patient journey data insights to achieve target outcomes across assigned therapeutic areas
Cultivate Ecosystem Partnerships: Build trusted, long-term relationships with Key Opinion Leaders (KOLs), healthcare professionals, pharmacists, and patient advocacy groups across public and private sectors
Optimize Patient Lifecycles: Identify and remove pain points along the patient journey, translating healthcare insights into actionable lifecycle and market access strategies
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Where are you currently staying, and how would you commute to our office in USJ 9, Subang Jaya? Our office is within walking distance of the LRT station.
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Drive Business Performance: Develop and execute strategic territory business plans leveraging customer, market, and patient journey data insights to achieve target outcomes across assigned therapeutic areas
Cultivate Ecosystem Partnerships: Build trusted, long-term relationships with Key Opinion Leaders (KOLs), healthcare professionals, pharmacists, and patient advocacy groups across public and private sectors
Optimize Patient Lifecycles: Identify and remove pain points along the patient journey, translating healthcare insights into actionable lifecycle and market access strategies
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Utilize advanced communication, comprehension and customer service skills to handle Customer/Agent requests and inquiries.
Utilize acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records. May require additional contact with other parties i.e. employer, claimants, third parties such as medical providers, auto repair centers, etc. as deemed necessary
Ensure proper follow up on cases to resolve outstanding issues and to ensure timely processing and closure of claim
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ICT Development Assistant Team Lead is responsible for leading and managing a group of developers on system development and business automation, who have in-depth overall understanding of systems goals, its business logic and technical aspects. At the same time function as senior developer/system analyst in analysis, data modelling, design, code programming, testing and documenting of technical software applications systems according to the business/change request; including bug fixes, enhancements to existing systems, new modules/functionalities to existing systems, and completely new application systems. Provide second/third-level helpdesk support for application systems.
Responsible to meet all Service Level commitments for system solution development for business requirements and support made to internal customers from all institutions and departments in Taylor’s Education. Participate in project activities and provide technical expertise.