About The Role
The Executive, Technical Support plays a key operational role in ensuring the reliability and performance of Information Technology (IT) infrastructure across DKSH's retail outlets. This position drives seamless business operations by maintaining Point of Sale (POS) systems, outlet connectivity, and data integration, contributing directly to the efficiency of DKSH's Sales function.

What You Will Deliver

Plan, configure, and coordinate the deployment of POS terminal sets to outlets, ensuring smooth and timely roll-out execution
Monitor and troubleshoot outlet network connections to maintain consistent system uptime and operational continuity
Liaise with shopping mall management teams to facilitate sales data integration with their respective servers
Coordinate with the MYIT team to develop and implement back-end scripts for seamless data transfer across networks to shopping mall servers
Manage end-to-end tasks related to POS operations, performance, and issue resolution
Review synchronization data accuracy across different systems and implement timely rectifications to address discrepancies
Administrative duties and coordination tasks as required, including asset movement tracking, network billing and allocation, and integration and interface status monitoring

What You Bring

Diploma in Information Technology or a relevant discipline, or an equivalent professional qualification
Minimum 2 years of IT experience in a managerial capacity
Foundational knowledge of hardware components and networking principles
Proficiency in Microsoft Office Suite
Strong analytical capabilities with a high level of accuracy and attention to detail
Ability to manage multiple priorities effectively in a dynamic and fast-paced environment
Excellent interpersonal and communication skills
Familiarity with office administration procedures

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.

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Executive Technical Support

Executive, Technical Support

Executive, Technical Support