Provide day-to-day delivery and technical support for end-users of desktop applications, telephones, handheld email devices, printers, computer hardware, mobile device, AV system and familiar with retail store support via Ticketing and Phone support and onsite support as required
Support Windows and MAC
Diagnose and troubleshoot computer and general network issues
...
Good technical support capabilities, including troubleshooting and technical support skills.
Customer-focused mindset with solid Customer Support and Customer Service skills, including clear communication and timely follow-up with internal and external stakeholders.
Basic knowledge of Operating Systems (such as Windows and Linux) and basic networking concepts relevant to data centre and cloud environments.
...
Day to day operations in technologies like OpenShift/k8s, Redis & KafkaProvide technical support on full stack of OCBC Cloud Middleware services (e.g., application messaging, incident management, observability & recovery of servicesetc.)
Apply problem solving and troubleshooting techniques to identify, isolate the root cause and recover from reported problems.
Perform capacity planning and resource optimization.
...
untuk membantu mengekalkan pelayan pada pelbagai platform; terutamanya pelayan windows termasuk aplikasi web
bekerjasama dengan pasukan klien, pembangun dan rangkaian untuk menyelaraskan peningkatan, menampal dan menyelesaikan sebarang isu silang fungsi
untuk membantu dalam menyelesaikan masalah dan isu yang berkaitan dengan pelayan, isu yang semakin meningkat dalam organisasi atau vendor berdasarkan perjanjian penyelenggaraan
...
We are seeking an experienced Resident Engineer – HPE Aruba ClearPass to provide onsite Level 3 technical support, operational management, and maintenance of Aruba ClearPass solutions within a large enterprise environment. The ideal candidate will possess strong expertise in network access control (NAC), authentication technologies, Aruba networking solutions, and enterprise network operations.
We are seeking an experienced Resident Engineer – HPE Aruba ClearPass to provide onsite Level 3 technical support, operational management, and maintenance of Aruba ClearPass solutions within a large enterprise environment. The ideal candidate will possess strong expertise in network access control (NAC), authentication technologies, Aruba networking solutions, and enterprise network operations.
Minimum 5 years of Windows Server administration experience; Strong knowledge of: Active Directory; DNS; DHCP; Group Policy; Windows OS troubleshooting Strong troubleshooting, communication, and stakeholder management skills, OR
Minimum 5 years of experience with: VMware vSphere; ESXi vCenter; Strong Linux administration experience (preferably RHEL); Experience in patching, performance tuning, troubleshooting, and root cause analysis
Implement and maintain network-based cybersecurity solutions to enhance the security of network
Support the deployment, configuration and tuning of security technologies such as firewalls, intrusion detection/prevention systems and secure access platforms
Analyse and remediate findings from regular penetration tests and put remediation plan together
...