Provide responsive, hands-on IT support for hardware, software, and connectivity issues, minimizing disruption to daily operations.
Log, track, and manage support requests through the IT Service Management (ITSM) platform, keeping users informed of progress and expected resolution times.
Identify recurring issues and contribute standardized solutions to the IT knowledge base, helping ensure consistent and scalable support.
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Responsible for installation, commissioning, maintenance, and servicing of CDU, CRAC, and fan wall systems. Participate in product training and related engineering training, with a focus on skill development and rapid response to customer issues.
Participate in system testing and project delivery, taking the lead in troubleshooting to ensure smooth project handover and improved customer satisfaction.
Assist the Project Manager in managing on-site progress, quality, safety, and manpower to ensure efficient, safe, and standards-compliant project execution.
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