Identifies and resolves customer issues and enquires completely, accurately within the committed turnaround time and in accordance with ServiceDesk standards to ensure contact handling accuracy and operational effectiveness.
Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
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Provide day-to-day support to finance users across reporting tools, data models and business systems.
Troubleshoot system, reporting and data issues accurately and promptly, with particular focus on minimizing disruption to month-end and reporting cycles.
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