Lead and manage a high-performing 24x7 OS Platform Services team responsible for supporting mission-critical and business-critical applications across Windows, Unix, and Linux environments.
Own end-to-end service delivery, platform availability, operational excellence, service reliability, and customer satisfaction for enterprise operating system platforms.
Establish and drive operational governance, service management best practices, and continuous service improvement initiatives to achieve high availability, strong service performance, and operational resilience.
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Administer, monitor, support, and maintain Microsoft 365 security and workplace technology services, providing escalated troubleshooting for complex operational and security issues.
Monitor service health, security alerts, policy compliance, vulnerabilities, and operational risks, and coordinate remediation with relevant teams.
Support incident, problem, change, and service request activities, including root cause analysis for significant or recurring issues.
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Provide day-to-day support to finance users across reporting tools, data models and business systems.
Troubleshoot system, reporting and data issues accurately and promptly, with particular focus on minimizing disruption to month-end and reporting cycles.
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