Managing/coordinating service provider performance including tracking work order completion and validating invoices as needed. Provide facility specific assistance to the project management team as needed or requested.
Ensure all site management and operations practices comply with company and client standards.
Communicate/Escalate with appropriate parties (facility manager, client, OEM vendors, etc.) as needed.
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Lead and conduct in-depth technical due diligence on potential M&A targets, strategic partners, or new venture opportunities, assessing their R&D capabilities, technology stack, intellectual property (IP) portfolio, and product/process maturity.
Evaluate the technical feasibility, scalability, and integration challenges of external technologies or solutions. Identify technical risks and potential synergies between the company's existing R&D efforts and external opportunities.
Proactively monitor emerging technologies, scientific breakthroughs, and industry trends relevant to the company's strategic interests and R&D roadmap. Identify potential technology partners, startups, or research institutions for collaboration, investment, or acquisition.
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Model & Prompt Engineering: Design, test, and iterate prompts that improve reasoning, factuality, and user experience.
Agentic AI Frameworks: Build, manage and orchestrate agentic workflows involving tool calling, reasoning loops, memory management, skills orchestration, and multi-step task execution.
AI Safety & Reliability: Implement guardrails, monitoring, and validation mechanisms to ensure AI systems remain safe, reliable, and ethically grounded
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Ensuring focus on understanding customer demands & pain points, and solving of customer problems to improve customer satisfaction and increase customer loyalty.
Ensure Project is executed and delivered as per customer expectations.
Coordinate the purchase of equipment, material and services in a timely and efficient manner based on the contractual schedule and project specifications.
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Model & Prompt Engineering: Design, test, and iterate prompts that improve reasoning, factuality, and user experience.
Agentic AI Frameworks: Build, manage and orchestrate agentic workflows involving tool calling, reasoning loops, memory management, skills orchestration, and multi-step task execution.
AI Safety & Reliability: Implement guardrails, monitoring, and validation mechanisms to ensure AI systems remain safe, reliable, and ethically grounded
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Lead the hardware and software development activities for innovative display systems, from the concept phase through to series production for a premium automotive OEM.
Serve as the primary technical interface to international suppliers, coordinating activities, aligning stakeholders, and driving technical decision-making.
Monitor project progress, identify deviations from development targets, and proactively initiate corrective actions to ensure project success.
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Own end-to-end delivery and reliability of CRM/OM services across Customer Management, Product Catalogue, Campaigns, Order Management, and Revenue/Billing integration
Lead design and implementation of scalable backend services and workflow-driven processes for order lifecycle orchestration
Review and govern API design and integration patterns across billing, provisioning/OSS systems, digital channels, and external partners
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Define and own the end-to-end architecture of CRM/OM platforms across Customer Management, Product Catalogue, Campaigns, Order Management, and Revenue/Billing integration
Establish architectural principles and standards for microservices, API design, workflow orchestration, and data management across CRM/OM domains
Design and optimize workflow orchestration strategies for order lifecycle processes, ensuring scalability and fault tolerance
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Own end-to-end delivery and reliability of CRM/OM services across Customer Management, Product Catalogue, Campaigns, Order Management, and Revenue/Billing integration
Lead design and implementation of scalable backend services and workflow-driven processes for order lifecycle orchestration
Review and govern API design and integration patterns across billing, provisioning/OSS systems, digital channels, and external partners
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Own end-to-end delivery and reliability of CRM/OM services across Customer Management, Product Catalogue, Campaigns, Order Management, and Revenue/Billing integration
Lead design and implementation of scalable backend services and workflow-driven processes for order lifecycle orchestration
Review and govern API design and integration patterns across billing, provisioning/OSS systems, digital channels, and external partners
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Focus on the Family Malaysia (FOFM) is a not-for-profit organisation dedicated to helping families thrive. Since 1997, we provide relevant, reliable and reproducible programmes, trusted resources, and family counselling services that strengthen relationships in marriage, parenting, and youth. We partner with like-minded individuals and organisations to nurture, support, and protect time-honoured values and the institution of the family – because we believe strong families build strong communities.
We are looking for a hands-on and resourceful IT & Systems Lead to independently manage and strengthen FOFM’s technology environment. This role oversees IT systems, supports day-to-day technology needs, and drives practical improvements across infrastructure, CRM capabilities, digital operations, and systems integration. The ideal candidate enjoys a broad scope of responsibilities and is passionate about using technology to enable smarter, more effective ways of serving our mission.