Work closely with diverse, international, cross functional teams in an end to end setup, from configuring contact center flows to troubleshooting live production incidents across global markets.
Own and operate critical contact center infrastructure topics.
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Model & Prompt Engineering: Design, test, and iterate prompts that improve reasoning, factuality, and user experience.
Agentic AI Frameworks: Build, manage and orchestrate agentic workflows involving tool calling, reasoning loops, memory management, skills orchestration, and multi-step task execution.
AI Safety & Reliability: Implement guardrails, monitoring, and validation mechanisms to ensure AI systems remain safe, reliable, and ethically grounded
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Provide technical support by responding to customer requirements with detailed analysis of security system design, including system architecture, hardware selection, and integration approach
Develop design proposals, system layouts, and compliance with project specifications to meet customer needs
Work closely with Sales, Engineering, and Operations teams to align solutions, costing, and delivery feasibility
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