Serve as Incident Commander for major incidents ā coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets.
Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com).
Facilitate blameless Post-Incident Reviews (PIRs) for major incidents ā leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure.
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Support the planning, coordination, and delivery of application, infrastructure, regulatory, and technology transformation projects. Work closely with Project Managers, Systems Analysts, Technical Leads, vendors, business users, and infrastructure teams to ensure project activities are executed according to agreed timelines and deliverables.
Assist in project planning and governance activities, including maintaining project schedules, tracking project milestones, monitoring action items, managing project documentation, and preparing project status updates, issue logs, risk registers, and management reports.
Coordinate project meetings, workshops, requirement discussions, testing sessions, and implementation activities. Prepare meeting agendas and minutes, track follow-up actions, and ensure timely closure of outstanding items.
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Support the planning, coordination, and delivery of application, infrastructure, regulatory, and technology transformation projects. Work closely with Project Managers, Systems Analysts, Technical Leads, vendors, business users, and infrastructure teams to ensure project activities are executed according to agreed timelines and deliverables.
Assist in project planning and governance activities, including maintaining project schedules, tracking project milestones, monitoring action items, managing project documentation, and preparing project status updates, issue logs, risk registers, and management reports.
Coordinate project meetings, workshops, requirement discussions, testing sessions, and implementation activities. Prepare meeting agendas and minutes, track follow-up actions, and ensure timely closure of outstanding items.
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Check equipment and operating systems and correct wherever necessary.
Recognize and correct potential equipment failure or unsafe conditions and communicate with the Food Quality Manager.
Perform preventive maintenance and calibration per defined interval/schedule for all equipment: Grill, Fryer, Heat Treat Machine, McCafe machine, Ice Machine, Beverage Touch Tower, etc.
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