End-to-End Case Resolution: Execute standard operating procedures discipline for incoming ticket resolutions to meet strict SLA targets (Response & Resolution Time).
Intake & Technical Analysis: Collect comprehensive technical data (photos, videos, chronology) from customers to diagnose root causes accurately.
Remote Solution Architecture: Formulate step-by-step troubleshooting guidelines and provide remote diagnostic guidance/product education as the priority first step to optimize resolution speed.
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You will train alongside a diverse cohort of high-calibre individuals from across the APJC Region, building a rich professional network and long-lasting friendships. This hub-based environment provides a "safe-to-fail" setting where you can master your craft through AI customer simulations and mentored on-the-job activities.
Throughout the program, you will collaborate with Cisco Associate Sales Representatives to provide technical solutions that drive business outcomes. You will expand your expertise across Collaboration, Security, Networking, and Cloud to bridge the gap between technical requirements and business value. You will learn from industry experts and dedicated coaches using our own leading-edge technology.
To support your growth, you will be paired with a mentor—a CSAP alumnus who has successfully navigated the program. Supported by a team committed to your success, you will earn industry-standard certifications and gain the expertise required to thrive in elite technical sales opportunities across our global organisation.
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Lead end-to-end deployment of North in private cloud and on-premises environments, including planning, configuration, testing, and rollout.
Partner with enterprise IT teams to assess infrastructure, security requirements, and data management practices.
Experiment at a high velocity and with a high level of quality to engage our customers and ultimately deliver solutions that exceed their expectations
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Provide project management administrative, services and technical assistance on management of IT projects from project initiation preparation through project closure or final acceptance by client. Assigned increasing levels of responsibility from portions of projects to small projects.
Assist in gathering information for estimates for selected project with detailed review of project proposal specifications, statement of work, takeoff information, and contracting.
Assist in Initiating and maintaining extra work estimating and issuance of change management.
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End-to-End Case Resolution: Execute standard operating procedures discipline for incoming ticket resolutions to meet strict SLA targets (Response & Resolution Time).
Intake & Technical Analysis: Collect comprehensive technical data (photos, videos, chronology) from customers to diagnose root causes accurately.
Remote Solution Architecture: Formulate step-by-step troubleshooting guidelines and provide remote diagnostic guidance/product education as the priority first step to optimize resolution speed.
...