Create high-quality technical documentation, including user manuals, installation guides, service manuals, and troubleshooting guides. Translate complex technical information into clear, concise, user-focused content that meets applicable standards and requirements.
Create, edit, and maintain documentation for Product Inspection solutions. Review and revise content to ensure accuracy, consistency, and clarity. Support product launches by delivering complete and timely documentation.
Work closely with product managers, engineers, software developers, service teams, and Subject Matter Experts (SMEs) to gather, validate, and maintain technical information. Develop a strong understanding of products and services to ensure documentation accuracy.
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Own end-to-end technical solutioning for sales opportunities across drone docks, quadruped and humanoid robotics, RaaS (Robotics-as-a-Service), and managed services offerings, translating client requirements into deployable solution architectures covering hardware, software, and connectivity.
Act as a technical sales consultant in client engagements: lead technical discovery, site and requirement assessments, solution design, and proof-of-concept scoping; support proposals with solution write-ups, bills of materials, scopes of work, and deployment plans.
Serve as the key technical reference point for the sales team: field first-touchpoint technical enquiries from clients and internal sales staff, support deal qualification, and provide accurate technical advice that right-sizes solutions to client needs and budgets.
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Provide Tier 2/3 technical support, troubleshooting complex hardware, software, network, and system issues through phone, email, chat, and remote assistance.
Diagnose root causes using logs, system data, code review, and basic SQL queries; implement fixes, workarounds, and configuration changes.
Monitor and maintain IT systems, hardware, operating systems, applications, and network connectivity; assist in deployments, migrations, and integrations.
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Serve as a subject matter expert and technical support on Quantum solutions, focusing on the challenges and complexities of managing the tsunami of unstructured data, associated technical workflows and the intricacies of media workflows. Provide guidance on solution implementation and ensure optimal performance.
Demonstrates excellent interpersonal skills, effective listening, demonstrates logical trouble shooting techniques when documented procedures fail to resolve the issue, concern with quality deliverables and appropriate sense of urgency in fulfilling customer requirements.
Able to isolate problems to the product, ecosystem, or backup hosts/software. Work closely with product engineering, providing feedback for solution improvement.
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Candidates should possess strong Project Engineering and Electrical Engineering skills for designing, implementing, and troubleshooting IoT systems and related hardware.
Knowledge of HVAC systems is an added advantage.
Candidates should possess Project Management and Project Planning skills to manage scopes, schedules, resources, and risk throughout the project lifecycle.
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Provide project management administrative, services and technical assistance on management of IT projects from project initiation preparation through project closure or final acceptance by client. Assigned increasing levels of responsibility from portions of projects to small projects.
Assist in gathering information for estimates for selected project with detailed review of project proposal specifications, statement of work, takeoff information, and contracting.
Assist in Initiating and maintaining extra work estimating and issuance of change management.
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Support daily IT MFG systems related tickets – Windows Server 2012 / 2016 / 2019 issues, Service Pack upgrade, Security Patching, MFG application rollout, File Server Management, RedHat Linux administration, IIS management, SQLserver, healthcheck and monitoring, level 1 IT end user support on clients, application, network and services, and other tasks requested by Site IT Supervisor.
To manage site helpdesk operations, provide technical guidance, deliver helpdesk efficiency report, and other tasks requested by Site IT Supervisor
Perform administrative functions for all IT Manufacturing and APAC IT, including coordination and communication. Maintain documentation, organize meetings and events, and ensure confidentiality and compliance according to Policy
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Drive BMS growth in the data center sector by engaging early with key consultants, EPCs, and owners, positioning JCI cooling solutions in design/specifications, and influencing hyperscaler regional teams to secure procurement and pre‑qualification.
Achieve assigned annual sales and gross margin targets
Prepare technical proposals, system designs, tenders and quotations
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