Drawing Control: Manage and maintain the repository of engineering drawings, specifications, CAD files, and technical manuals, ensuring that the latest revisions are used by all relevant departments (Production, Quality, etc.).
Record Keeping: Prepare, organize, and file technical reports, test data, process control documents, and quality records (e.g., FMEAs, control plans).
Documentation Formatting: Assist engineers in creating and standardizing work instructions, Standard Operating Procedures (SOPs), and training materials for the manufacturing floor.
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Lead technical engagement with clients - Represent the company as the primary technical point of contact throughout discovery calls, site assessments, and solution walkthroughs, building the credibility that moves deals forward.
Translate technical capability into commercial value - Articulate how drone dock, quadruped/humanoid robotics, and RaaS solutions address specific client operational challenges, enabling the sales team to sell with confidence and precision.
Own end-to-end solution design - Assess client requirements and architect the corresponding hardware, software, and connectivity solution, working closely with engineering to validate technical feasibility before commitment.
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The Senior Solution Engineer is responsible for designing, calculating, and presenting end-to-end warehouse automation and material handling solutions tailored to client needs. Sitting in the Solution Department, this role bridges client requirements with engineering execution by developing technical proposals, evaluating automation technologies, and supporting sales through to project handovers..
Responsibilities
Design and develop warehouse automation solutions based on customer requirements and operational data.
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Planning & Scheduling: Support planning and scheduling of service and project activities using FSM. Assist in coordinating end‑to‑end planning processes for Malaysia operations with proactive notification for customer on future/preventive service scheduling. Support planning activities related to new Installation Base (IB).
Service, Warranty & ISO Support: Assist with warranty administration for both service and project scopes. Support ISO process compliance, including documentation tracking and process coordination. Coordinate service calibration activities and ensure proper completion and records.
Technical & Back‑Office Support: Provide 2nd‑level ticketing and technical support to service and back‑office teams. Assist with purchase order (PO) chasing and coordination with internal stakeholders. Support day‑to‑day back‑office operational activities related to service and projects.
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Lead and manage the service team responsible for calibration, maintenance, and repair of metrology instruments, mainly Coordinate Measuring Machine (CMM), Vision/Multisensor Measuring System, Portable Measuring Arm, Laser Tracker and etc.
Work closely with the Administrator in planning and managing the service team schedule.
Plan and schedule calibration for service tools and equipment.
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· Able to work under pressure and adapt to new technologies and support processes.
Job Summary
We are seeking a Technical Support Engineer to provide technical support for IT endpoint devices, including laptops, monitors, and peripherals. The role involves hardware diagnosis, warranty support, parts coordination, vendor management, ticket administration, and customer service. The engineer will work with internal technical teams, vendors, and authorised service providers to ensure timely resolution within agreed SLAs.
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Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.
Candidate should have tertiary education in any Engineering discipline
Minimum 2 years working experience Autocad proficiency is an advantage
Reports to the Project Manager and perform tasks such as project documentation, scheduling, production activities, site management and other related activities.
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Provides value added solutions for the company and its defined supplier(s) growth plans and business.
Identifies, defines, implements and supports hardware and software based solutions through the engineering development process.
Develops key engineering and marketing relationships within the company's supplier business units to drive collaboration and solution development at the engineering level.
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Join our growing commercial team and help deliver innovative engineering, laboratory, and industrial solutions to clients across the Oil & Gas, Energy, Research, and Industrial sectors.
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Oversee the complete project lifecycle for Southeast Asia projects, encompassing tender support, detailed design, procurement initiation (equipment, materials, subcontracting, etc.), construction coordination, cost control, EHS management, schedule management, quality and documentation management, installation and commissioning, testing, customer delivery and acceptance, as well as project compliance management.
Drive the achievement of project safety, quality, schedule, and profitability objectives.
Serve as the key liaison with clients, consultants, PMC firms, and government authorities to maintain a smooth and well-coordinated project environment.
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