Provide customers with on-site guidance and training for product trials, help customers solve technical problems, become a technical communication bridge between customers and the company, and maintain good customer relations.
Cooperate with the sales team to identify business opportunities, provide solutions and after-sales technical support.
Responsible for the preparation of project proposals, bids, test reports, implementation plans and other technical documents.
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Maintaining an excellent knowledge of Circle’s product suite and the field of cardiovascular imaging.
Remote technical support to solve customer questions, including analyzing, categorizing and prioritizing customer issues, to understand customer infrastructure, and to provide recommendations for dealing with performance, system capacity and business continuity issues.
Seek to ensure escalated pre-and-post sales situations are handled promptly and consistently.
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