Analyze functional and module specifications and translate business requirements into application and technical designs using established methodologies and guidelines
Design, develop, enhance, and maintain applications using the OutSystems platform, covering both front-end and back-end development
Work closely with developers and other technical team members to coordinate development activities, track progress, and ensure timely and quality delivery...
Analyze functional and module specifications and translate business requirements into application and technical designs using established methodologies and guidelines
Design, develop, enhance, and maintain applications using the OutSystems platform, covering both front-end and back-end development
Work closely with developers and other technical team members to coordinate development activities, track progress, and ensure timely and quality delivery...
Proactively monitor and support the performance and availability of IT systems, including windows/servers, virtualization platforms, applications and core infrastructure services. Provide first-level support and troubleshooting for detected issues.
Proactively monitor and support network infrastructure including routers, switches, firewalls, SD-WAN, and wireless solutions. Provide first-level support and troubleshooting for detected issues.
Respond to and resolve IT incidents in a timely manner, adhering to established procedures and escalation protocols. Accurately document incidents and resolutions within the incident management system....
Proactively monitor and support the performance and availability of IT systems, including windows/servers, virtualization platforms, applications and core infrastructure services. Provide first-level support and troubleshooting for detected issues.
Proactively monitor and support network infrastructure including routers, switches, firewalls, SD-WAN, and wireless solutions. Provide first-level support and troubleshooting for detected issues.
Respond to and resolve IT incidents in a timely manner, adhering to established procedures and escalation protocols. Accurately document incidents and resolutions within the incident management system....
Identifies and resolves customer issues and enquires completely, accurately within the committed turnaround time and in accordance with ServiceDesk standards to ensure contact handling accuracy and operational effectiveness.
Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded....
Provide First Call Resolution (FCR) technical support to customers via phone, self-service tickets and live chat, ensuring requests are responded to in a timely manner.
Perform first-level troubleshooting for reported incidents and escalate unresolved issues to the appropriate second-level resolver groups in accordance with established work instructions.
Identify and resolve customer issues and enquiries accurately and completely within committed turnaround times and ServiceDesk standards....