Work with clients to understand their ITSM requirements and recommend solutions that align with their business objectives.
Design, configure, and implement ITSM software solutions, including Incident Management, Problem Management, Change Management, and Service Request Management.
Develop and maintain ITSM documentation, including process flows, work instructions, and training materials.
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Identify, develop, and acquire new customers within manufacturing, semiconductor, electronics, data center, water & wastewater and other industrial sectors.
Generate and qualify new sales opportunities through prospecting, networking, industry events, referrals and digital outreach.
Build and maintain strong relationships with plant managers, maintenance managers, engineering managers, OT managers and senior decision-makers.
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