Assist Commercial Team on the sales coordination and documentation, handle customer complaints/deliveries/returns/reject with an appropriate solution within the time limits.
Responsible to ensure sales orders are issued on time to avoid delayed customer orders.
Work closely with Warehouse, Logistic, Production and Business departments pertaining to customers’ order status.
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Serve as the primary point of contact for all distributors and retail customers, ensuring effective communication and maintaining strong working relationships to support business objectives.
Manage product listing and distribution activities to ensure products are listed in the appropriate retail outlets and distributed effectively to achieve the desired market coverage.
Coordinate closely with the Distribution Centre (DC) PIC to monitor stock availability and ensure stock flow remains uninterrupted to meet customer demand.
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Execute product development and improvement activities for assigned projects in compliance with ISO 22000, FSSC 22000, Halal, and applicable regulatory requirements.
Support hazard identification and food safety risk assessment during product formulation and process changes in line with HACCP principles.
Ensure all R&D activities are carried out in accordance with approved SOPs and FSMS requirements under supervision.
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To oversee the full recruitment cycle, including sourcing, screening, interviewing, and onboarding candidates to meet business workforce needs.
To be responsible for Performance Management System (PMS) activities, ensuring alignment with organizational objectives and employee performance improvement.
To implement employee branding initiatives, including social media engagement and retention strategies to attract and retain top talent.
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Execute product development and improvement activities for assigned projects in compliance with ISO 22000, FSSC 22000, Halal, and applicable regulatory requirements.
Support hazard identification and food safety risk assessment during product formulation and process changes in line with HACCP principles.
Ensure all R&D activities are carried out in accordance with approved SOPs and FSMS requirements under supervision.
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