Develop and implement sales strategies to drive room, meetings, events, long-stay, residential, and other hotel-related revenue within assigned market segments.
Identify, qualify, and secure new business opportunities through proactive prospecting, networking, sales calls, presentations, and client engagements.
Acquire, develop, and maintain a portfolio of corporate, government, travel trade, airline, MICE, and key accounts to achieve revenue and occupancy targets.
...
Welcome guests warmly upon arrival and departure, ensuring a positive first and last impression of the hotel.
Provide personalized concierge services by assisting guests with enquiries, transportation arrangements, restaurant reservations, local recommendations, tour bookings, and special requests.
Arrange and provide safe, professional, and timely transportation services for guests to and from airports, business locations, tourist attractions, and other approved destinations.
...
Supervise and coordinate the daily activities of the Safety & Security team, ensuring all duties are carried out in accordance with hotel policies, Standard Operating Procedures (SOPs), and regulatory requirements.
Ensure the safety, security, and well-being of guests, employees, visitors, contractors, hotel assets, and property at all times.
Conduct regular patrols and inspections of the hotel premises to identify potential security, safety, and operational risks, and take appropriate corrective actions.
...
Manage and maintain the Hotel Management System (HMS), Property Management System (PMS), and all integrated third-party applications to ensure optimal performance, reliability, and compliance with brand, corporate, and ownership IT standards.
Oversee the daily operation, maintenance, and security of the hotel's IT infrastructure, including servers, networks, hardware, software, telecommunications, and technology services.
Ensure all IT systems, applications, and business-critical platforms are available, secure, and functioning efficiently to support hotel operations.
...
Welcome guests, clients, and event organizers professionally, promptly addressing enquiries, requests, complaints, and service issues to ensure guest satisfaction and successful event delivery.
Supervise and coordinate all banquet operations, including event setup, service execution, breakdown, and post-event activities to ensure compliance with hotel standards.
Ensure all banquet functions, meetings, conferences, weddings, social events, and outside catering events are executed efficiently and according to approved Banquet Event Orders (BEOs).
...