Fault Management: Monitor network alarms, troubleshoot incidents, coordinate with the Maintenance Agency (MA), provide updates to users, perform preventive maintenance, and ensure backup/restore of NMS data.
Configuration Management: Maintain accurate physical and logical configuration records, manage terminal numbering plans, support network reconfiguration, and report unauthorised changes.
Administration Management: Handle end-user queries, communicate outages and maintenance activities, maintain documentation, manage reports, and track equipment movement and inventory.
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Support strategic initiatives: Assist in strategic planning and business transformation initiatives across the Telco+ business. This may include supporting GenAI initiatives, regional market expansion, business planning, and digital transformation programmes.
Conduct market and industry research: Research market trends, competitor activities, emerging technologies, and industry developments. Topics may include 5G, AI, cloud, IoT, cybersecurity, enterprise connectivity, and next-generation telecommunications services.
Analyse business and market data: Collect, consolidate, and analyse business, operational, or market data to identify trends, opportunities, and key insights. Present findings through reports, dashboards, or executive summaries.
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