To ensure that the branch provides excellent quality banking services to all customers
To ensure that all walk-in customers are greeted, directed to right counters, assisted in completing transactions, service efficiently, queries answered besides providing leads in cross selling of banks products and services.
Attend to onboarding customers (individual and non-individual), completion of documents, Know Your Customer (KYC), biometric verification, and Customer Information (CIF) creation/maintenance on maker function...
A Retail Branch Manager is responsible for the overall daily operations of the branch, ensuring smooth workflow, excellent customer service, strong sales performance, and effective team management. This role oversees all store functions including staff supervision, inventory control, merchandising, compliance, and achieving branch KPIs.
Branch Operations Management
· Manage the overall daily operations of the branch, including floor display, stock flow, manpower deployment, branch cleanliness, and equipment upkeep....
