Responsible to perform Quality Assurance checks on Customer Service Associate’s calls and Support’s emails to ensure effectively meeting Quality Assurance guidelines and deliver high quality standards to serve the existing & potential customers and agents with the objective of achieving highest level of customer satisfaction.
Provides actionable data and feedback to Customer Service Associates/Team Leads and managers.
Accompany evaluations with meaningful and constructive feedback identify potential corrective or prevention actions to improve quality assurance.
...
Responsible to perform Quality Assurance checks on Customer Service Associate’s calls and Support’s emails to ensure effectively meeting Quality Assurance guidelines and deliver high quality standards to serve the existing & potential customers and agents with the objective of achieving highest level of customer satisfaction.
Provides actionable data and feedback to Customer Service Associates/Team Leads and managers.
Accompany evaluations with meaningful and constructive feedback identify potential corrective or prevention actions to improve quality assurance.
...