Develop, implement and manage new product or service launch readiness programs to ensure trustworthy and excellent service experiences - maintaining or improving customer satisfaction and cost efficiency.
Manage and prioritize global and regional projects related to TTS partners (Sellers and Creators) / customers (Buyers) experience and service quality. Collaborate with cross-functional teams and stakeholders to identify, evaluate and address risks, opportunities and dependencies across project stages.
Proactively identify problems and opportunities and perform root cause analysis/diagnosis leading to significant impact.
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Develop and execute marketing campaigns to drive TikTok Shop & campaign awareness (Double date, payday, etc), brand equity, and market presence.
Lead multi-channel campaign planning, content development, and performance optimization across digital, social, and offline platforms with external partners, agencies, and influencers.
Use market, consumer, and performance insights and continuously post campaign review to refine strategies and improve campaign effectiveness.
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Partner closely with hiring managers and business stakeholders to understand hiring needs, provide market insights, and advise on talent solutions aligned with business priorities.
Manage the end-to-end recruitment process, from job briefing and candidate sourcing to interview coordination, and offer negotiation.
Optimise recruitment channels and internal resources to improve hiring efficiency, build quality candidate pipelines, and drive hiring outcomes.
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Asset Management: Assist in cleaning, formatting, and updating core linguistic assets, including Translation Memories (TMs), Glossaries, and Style Guides.
Query Management: Help triage, track, and route linguistic queries from external translation vendors and internal stakeholders to the appropriate Language Managers.
Quality Assurance (QA) Support: Assist in preparing Language Quality Assurance (LQA) tasks, compiling LQA scorecards, and formatting feedback reports for our vendors.
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