Role DescriptionWe are looking for a highly organized, curious, and detail-oriented individual to join Client’s marketing team as a Marketing Operations Executive. This role will play a critical role in marketing operations and administration, supporting the smooth execution of commercial activities, documentation, approvals, meetings, and cross-functional coordination. At the same time, it offers a valuable opportunity to learn how marketing works inside a leading multinational pharmaceutical company, including exposure to campaign execution, stakeholder engagement, and working on marketing initiatives including for a new product launch. The ideal candidate is someone who is hands-on, eager to learn, self-driven, and committed to delivering work with accuracy, ownership, and high standards.ResponsibilitiesSupport day-to-day marketing operations and administrative processes with a high level of accuracy, professionalism, and ownership.Prepare, track, and submit required documentation through Client systems in a timely and compliant manner.Coordinate with internal stakeholders to navigate approval processes, material submissions, and project timelines on track.Support marketing content creation, including creating and adapting marketing materials, securing approvals, liaising distribution, and content management.Support external marketing events, including vendor management, pre-meeting coordination, event operations, and post-activity documentation.Assist with internal meeting coordination, including project administration, record keeping, follow-up actions, vendor coordination, and email documentation.Contribute to marketing operational readiness for new product launch.Perform other duties and special projects as assigned.
Loyalty & Digital Analyst (Marketing)Oil & Gas Industry1 Year Contract (renewable)Mon – Fri (9am – 6pm) – HybridKuala Lumpur (beside NU Sentral)Base Salary: MYR 5,000 - MYR 5,500Role PurposeThe Loyalty & Digital Analyst supports the growth and performance of Client’s loyalty, CRM and App ecosystem by turning data into actionable insights.The role is responsible for tracking loyalty performance, CRM effectiveness, App engagement, digital voucher performance, campaign results, issue trends and tech delivery progress. The analyst will support the team in identifying growth opportunities, diagnosing operational or technical issues, improving campaign effectiveness and enabling better business decisions for Client App and loyalty roadmap prioritization.This role works closely with the Loyalty & Digital Manager and Loyalty & Digital Implementer, Loyalty partner, IT, digital product teams, CRM agencies, vendors and internal stakeholders.Key Accountabilities1. 1. Performance & Insightso Monitor and analyze loyalty, CRM and App performance.o Track key metrics including TAC, acquisition and retention.o Provide insights and recommendations to drive business growth.o Build and maintain regular performance dashboards and reports.2. Campaign & CRM Analyticso Support customer segmentation and campaign targeting.o Measure campaign effectiveness and identify optimization opportunities.o Conduct post-campaign analysis and share key learnings.o Support test-and-learn initiatives and A/B testing3. Shell App & Digital Product Supporto Monitor app adoption, engagement and customer journeys.o Identify customer pain points and improvement opportunities.o Provide data and insights to support Shell App roadmap decisions.o Support business case development for new features and enhancements.4. Issue Management & Escalation Supporto Assess customer and business impact of issues.o Support customer operations in escalation and provide updates for stakeholders.5. Tech Delivery & UAT Supporto Support business requirements, UAT and launch readiness activities.o Track defects, enhancements and delivery progress.o Coordinate testing for loyalty, CRM, voucher and app features.o Monitor performance after launch and highlight issues or opportunities