be accountable for managing the SAP System’s data input and integrity, including the generation of necessary reports to support the Team’s decision making
maintain and manage the Master Data of all products, including new listings and product information as well as aging and end-of-cycle products, ensuring that the SAP system carries reliable and up-to-date information
collaborate with stakeholders within the Heinemann network, including external stakeholders, to ensure consistency in approach and efficiency in terms of operations and workflows
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Assist the Flavorist in the creation of new flavors and modification of existing flavor profiles including tobacco applications and ensuring formulations meet quality and performance standards
Manage and coordinate sensory evaluation processes including the preparation and execution of smoking trials and compile comprehensive reports and summaries to document findings and support development decisions
Collaborate with internal stakeholders to identify, investigate and resolve flavor quality-related issues in a timely and effective manner
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People Leadership & Development: Provide structured mentorship and guidance to the agents. Build problem-solving, critical-thinking, and technical capabilities within the team.
Operational Performance Management: Manage day-to-day operations and establish clear team goals. Actively monitor and drive inbound (INB) performance metrics to meet and exceed KPIs.
Data-Driven Coaching: Analyze quality monitoring data and operational trends to deliver targeted, structured, and actionable feedback/coaching to effectively bridge agent performance gaps.
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