We are looking for a Training & Quality Specialist to join our Service Delivery team and work directly under the Head of Service Delivery.
This is a hands-on role designed for someone who enjoys training people, reviewing work, identifying errors, coaching team members, and improving processes.
The successful candidate will support the development and quality of our Data Entry / Verification Executives (VEs) by providing new joiner training, on-the-job coaching, quality checks, call and email monitoring, case audits, refresher training, and process updates.
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Planning and delivery. Lead the end-to-end planning, coordination, and delivery of the strategic AI training programmes, ensuring that programme milestones, learner outcomes, operational requirements, and delivery timelines are met.
Grantor and senior management reporting. Manage programme updates and reporting to grantors, senior management, and other relevant stakeholders, ensuring that progress, risks, issues, deliverables, and required actions are presented clearly, accurately, and on time.
Governance, compliance, and risk management. Maintain oversight of programme obligations, funding requirements, documentation, approvals, records, and compliance-related processes. Identify programme risks, operational gaps, or compliance issues early, and drive timely interventions or escalations where required.
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Planning and delivery. Lead the end-to-end planning, coordination, and delivery of the strategic AI training programmes, ensuring that programme milestones, learner outcomes, operational requirements, and delivery timelines are met.
Grantor and senior management reporting. Manage programme updates and reporting to grantors, senior management, and other relevant stakeholders, ensuring that progress, risks, issues, deliverables, and required actions are presented clearly, accurately, and on time.
Governance, compliance, and risk management. Maintain oversight of programme obligations, funding requirements, documentation, approvals, records, and compliance-related processes. Identify programme risks, operational gaps, or compliance issues early, and drive timely interventions or escalations where required.
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Instructional Leadership: Deliver Gold-standard classes, spending ~60% of working hours teaching on the gym floor and engaging families in the lobby. Model best practices and set the standard for all instructors.
Curriculum & Quality Control: Own the delivery of all franchise programs, conduct regular class evaluations, and ensure 100% adherence to safety and brand standards. Champion a customer-centric approach, prioritizing member satisfaction and retention.
Team Development & Training: Manage staff training programs (Bronze, Silver, Gold levels), execute training plans, and continuously mentor gym instructors.
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Ready to start a practical finance experience where you actually learn by doing? We are ACP AGENCY SDN BHD, looking for energetic and motivated university students to join our internship program.
This program is designed to provide interns with practical exposure to business development, marketing, financial services, communication, customer engagement, event management and teamwork.
Interns will participate in structured training, real-world business activities and project-based assignments under the guidance of experienced mentors.