Develop and execute the overall merchandising strategy for the Grocery and Non-Food category in line with the company's business objectives and customer needs, with a specific focus on driving the growth and commercial performance of Central Mart.
Establish category plans covering assortment, pricing, promotions, seasonal products, product lifecycle, and category growth opportunities for Central Mart.
Review and optimise product assortment to ensure the right balance of variety, quality, availability, customer demand, and profitability across Central Mart.
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Develop and execute the overall merchandising strategy for the Grocery and Non-Food category in line with the company's business objectives and customer needs, with a specific focus on driving the growth and commercial performance of Central Mart.
Establish category plans covering assortment, pricing, promotions, seasonal products, product lifecycle, and category growth opportunities for Central Mart.
Review and optimise product assortment to ensure the right balance of variety, quality, availability, customer demand, and profitability across Central Mart.
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Provide courteous, timely, and professional technical support to end-users via phone and email, assisting with IT-related incidents, inquiries, and service requests.
Receive, understand, and accurately document user issues, ensuring sufficient information is captured for troubleshooting, escalation, and resolution.
Log, update, monitor, and manage service desk tickets using BMC and ServiceNow, ensuring accurate categorization, prioritization, assignment, documentation, and timely follow-up.
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You will create content for LinkedIn, the careers blog, and talent community newsletter, including copywriting, employee interviews, and agency briefs.
You will maintain candidate-facing career site content, employee profiles, and job pages through our content management system.
You will support video and multimedia projects by coordinating talent, organising assets, and preparing production briefs.
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Build and lead the project delivery function: hire, mentor, and manage project managers; set delivery standards, playbooks, and KPIs.
Own portfolio-level delivery — timelines, budgets, quality — across all concurrent AI Vision, system integration, and enterprise deployment projects.
Personally lead the largest, most complex programs: CCTV / video surveillance rollouts, multi-site on-premise server and software deployments, and agentic AI initiatives (multi-agent orchestration systems, natural-language query layers over real-time vision event data, LLM tool-use and automation).
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