Strong administrative and organizational skills, including calendar management, scheduling, document preparation, and file organization.
Proficiency with remote work tools (e.g., email platforms, video conferencing, cloud storage, and project management or task-tracking software).
Excellent written and verbal communication skills, with the ability to draft clear messages, summarize information, and interact professionally with diverse stakeholders....
Help prevent the next asthma crisis—before it happens.
Join Asthma Virtual Care (AVC) team and become the operational link between patients, digital monitoring tools and the multidisciplinary care team.
Asthma care is often reactive: patients may deteriorate between appointments and return only when they require urgent treatment. AVC aims to break this cycle through continuous digital monitoring of patient reported outcomes, risk-stratified outreach and timely clinical escalation....
In charge of the daily monitoring of the dashboard and reviewing patient responses received from the patient fronting chatbot for timely routing and escalation to the CDVC clinical team as per workflow and protocols.
Contact non-responsive patients and guide patients to respond using the chatbot where possible....
Working Hours• Monday–Thursday: 8.30am–6.00pm• Friday: 8.30am–5.30pm
• Conduct outreach to eligible patients and support programme enrolment• Monitor the patient dashboard daily and review responses received through the patient-facing chatbot• Route and escalate patient responses to the appropriate clinical team according to established workflows and protocols• Follow up with non-responsive patients and guide them on using the chatbot• Verify patient enrolment and ensure information is accurately reflected on the dashboard• Communicate professionally with patients and caregivers through telephone and digital channels...
Fri: 8:30am–5:30pm Up to $3,500/month 8-Month Contract
Responsibilities• Reach out to eligible patients and support enrolment into the programme• Monitor the patient dashboard and review responses received through the patient-facing chatbot• Route and escalate patient concerns to the clinical team according to established workflows• Follow up with non-responsive patients and guide them on using the chatbot• Verify patient enrolment and maintain accurate patient databases• Coordinate appointments, referrals, handovers and communication between patients and clinical teams• Document patient interactions, outcomes and escalations accurately across IT systems• Collate and validate data on enrolment, response rates, outreach, escalations and patient outcomes• Analyse trends, care gaps and non-response patterns to improve patient engagement and operations• Prepare reports and support audits, service evaluation and continuous improvement initiatives...