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Workforce Management Analyst Jobs in Kuala Lumpur - October 2026 - Urgent Hiring
Showing 1 jobs results for "
workforce management analyst
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Workforce Management Analyst
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Real Time Analyst (RTA) - English Speaking
Real Time Analyst (RTA) - English Speaking
Right Recruit Sdn Bhd
MYR3,500 - MYR4,000 Per Month
View Salary
Full Time
KL City
Monitor real-time call center operations, including agent availability, attendance, breaks, and queue performance.
Monitor key performance indicators (KPIs) such as Service Level, Average Handle Time (AHT), Occupancy, and Adherence.
Track call volumes, waiting times, and queue status to identify potential service-level issues.
...
Posted
7 days ago
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