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1 Workforce Management Analyst Jobs - October 2026 - Urgent Hiring
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workforce management analyst
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CC Ops Reporting - Workforce Management Specialist
CC Ops Reporting - Workforce Management Specialist
CelcomDigi
Undisclosed
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Full Time
Petaling Jaya
Performance Analytics & Insights
Analyze operational data from contact centre platforms (voice, chat, email, social, etc.) to identify performance trends, patterns, and root causes.
Deliver insights on customer experience metrics (AHT, FCR, NPS, CSAT, SLA, abandonment rate, etc.) to support improvement initiatives.
...
Posted
a month ago
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