Handling Reservation Phone on Rotation:

Be attentive, patient, and polite while handling reservation phone calls.
Listen carefully to the caller's requirements and provide them with accurate information regarding availability, rates, and policies.
Take notes of important details such as the guest's name, contact number, booking requirements, and any special requests.
Confirm the reservation details before ending the call and provide them with a confirmation number.

Managing Booking Enquiries:

Be knowledgeable about the amenities, and services.
Respond promptly to booking inquiries through phone, email, or online channels.
Provide guests with accurate and detailed information about availability, rates, and promotions.
Be proactive in suggesting additional services or upgrades that might enhance the guest's experience.
Offer to make reservations and assist with any special requests.

Opening and Closing Front Office:

Ensure that the front office is clean, tidy, and well-organized before opening.
Greet guests in a friendly and professional manner and assist them with any inquiries or requests.
Ensure that all front office procedures, such as check customer id or personal identification are done efficiently and accurately.
Secure the front office and all equipment before closing.

Welcoming Guests:

Checking ID's:

Verify the guest's identity by checking their ID, passport, or other official documents.
Ensure that the ID is valid and matches the guest's name and photo.
Record the ID details in the system or logbook prepared
Handle any discrepancies or issues regarding the guest's identity in a professional and discreet manner.

Attending Management Meetings Once a Week and Staff Briefing on Operational Nights:

Attend management meetings on time and prepared with updates and reports.
Participate actively in discussions and provide constructive feedback and suggestions.
Be attentive during staff briefing sessions and ensure that all staff are aware of their roles and responsibilities.
Address any concerns or issues raised by staff promptly and professionally.
Ensure that all staff are aware of the outlet policies and procedures and adhere to them consistently.

Job Type: Full-time

Pay: RM3,000.00 - RM5,000.00 per month

Ability to commute/relocate:

Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Cili Kampung