Handle customer inquiries regarding products, orders, and delivery status on online platforms e.g., live chat.
Handle customer complaints and follow up with the disposition actions
Review or approve returns and refunds from all e-commerce platforms as per customer request.
Process and follow up returns and refund procedures.
Provide information about our products and services to customers.
Assist the Operation Team in communicating with the customers, for any matters and feedback.
Meet the customers' needs and expectations.
Supporting offline sales.
Work closely with the warehouse and logistics team to ensure daily order fulfilments are met.
Identify any common issues regarding products or courier services
Must display a high level of professionalism, friendliness, and composure when dealing with customers, including the ability to interpret and resolve customer needs.
Assist in any ad-hoc duties and activities as and when required.

Dormez Marketing (M) Sdn Bhd