Assistant Manager

We are seeking a highly motivated and experienced Assistant Manager to join our team. As an Assistant Manager, you will play a crucial role in supporting the day-to-day operations of the company, ensuring smooth functioning across various departments. Your responsibilities will include assisting the General Manager in coordinating team activities, implementing company policies, and achieving organizational goals. The ideal candidate will have exceptional leadership skills, excellent communication abilities, and a strong understanding of business operations.

Job Description:

Liaise between GM, customers and employees.
Address employee & customer complaints according to company policies and procedures; Addressing and resolving issues within the workplace.
Manage daily operations, including overseeing shipments, tracking deliveries, and resolving any issues that may arise.
Ensure customer satisfaction by providing timely and accurate information and addressing any concerns or complaints.
Build and maintain strong relationship with clients and stakeholders.
Oversee, Supervise, Motivate and train staff to ensure that they meet performance expectations and deliver exceptional customer service.
Conduct employee performance reviews.
Participate in recruitment and dismissal processes.
Formulate strategies to enhance workplace efficiency and achieve organizational goals.
Manage email and phone correspondence in a timely manner.
Collaborate with other departments, including sales and operations, to ensure a seamless customer experience.
Analyze data to identify trends, improve processes, (or build new SOP) and increase efficiency.
Collaborate with the sales team to identify and pursue new business opportunities.
Prepare daily reports and present it to senior management on a regular basis.
Schedule and coordinate meetings.
Monitor spending patterns and budget.
Assume the responsibility of the GM during their absence, Including making executive decisions, conducting meetings, and ensuring accountability .
Ad-hoc task assigned by management.
Requirements:

Bachelor's degree in Business Administration, Management, or related field (preferred).
Proven experience in a managerial or supervisory role, preferably in retail, hospitality, or a similar industry.
Strong leadership skills with the ability to motivate and inspire team members.
Excellent communication and interpersonal abilities.
Proficient in Microsoft Office Suite and other relevant software applications.
Demonstrated problem-solving skills and the ability to make sound decisions under pressure.
Detail-oriented with strong organizational and time management skills.
Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
Knowledge of inventory management principles and practices.
Understanding of financial concepts, such as budgeting and cost control.

If you meet the above qualifications and are ready to take on this exciting opportunity, we encourage you to apply by submitting your resume and cover letter. We offer competitive compensation, benefits, and opportunities for career advancement. Join our dynamic team and make a difference in our company's success!

Integrity Freight Sdn Bhd

3 Kerja Kosong

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