Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation.
To exceed customers' expectations in terms of customer service & accurate information.
Work in a team to achieve the required KPI elements and SLA.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Keeping records of customer interactions, transactions, comments, and complaints.

IGT Services And Technologies KL Sdn. Bhd.