Full Job Description

Basic + Incentives
- Luxury Watch Retail
- Great Working Environment

**Responsibilities**:

- To work closely with prospects/ clients to determine their needs, offer specialist advice and recommend a suitable time piece to fulfil their needs.
- To drive sales through proactive engagement with prospects/ clients.
- To build long-term trust and relationships with prospects/ clients using technology like CEM.
- To remain knowledgeable and updated on watch information to offer specialty advice and to discuss options with prospects/ clients.
- To suggest creative ways to improve sales performance e.g. planning, events and marketing, merchandising, inventory etc.
- To create an awesome client experience.
- Being able to host virtual consultations for prospects and continue to deliver THG Way professionally using different virtual platforms and equipment.
- Engage customers across multiple channels to provide a seamless omnichannel experience through: (a) Answering of online queries from website or social media channels; (b) Consultative approach and enhanced customer experience for in-store customers, with CRM and ERP accessible at team member’s fingertips
- Analyse data on customers purchasing patterns through mobile app, to provide more targeted marketing for various customer groups: (a) Recommend and upsell products based on customer’s profile; (b) Promote exclusive events based on customer’s past purchases and preferences

**Requirements**:

- At least 1 year of experience in customer service or client-facing role. However, fresh graduate are welcome.
- Experience on the retail floor in the luxury industry or in client service environment is a strong advantage.
- Self-motivated and able to work in an unsupervised environment.
- Excellent communication skills.
- Team player with strong interpersonal skills.
- Enthusiastic, resilient, adaptable and keen to work in a fast paced team environment.

553987

PERSOLKELLY Malaysia

4 Kerja Kosong

Penapis

Susun mengikut

Jenis Pekerjaan

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