Accenture Southeast Asia

Undisclosed

Full Time

KL City

Architect solutions that optimize cost-to-serve and deliver significant value for specific services or towers.
Design comprehensive solution approaches including overall plans, cost estimates, staffing strategies, delivery location considerations, and roadmaps.
Communicate the rationale, components, and benefits of solutions through clear and compelling storytelling. ...

Posted

10 days ago

Operation Associate Manager - Japanese Speaking Operation Associate Manager - Japanese Speaking

Accenture Southeast Asia

Undisclosed

Full Time

KL City

Lead, motivate, and coach a team of contact centre agents to achieve performance targets and service excellence
Monitor and manage day-to-day operations across all communication channels
Support agents in handling complex complaints, escalations, and sensitive consumer cases for a timely resolution ...

Posted

10 days ago

Customer Service Trainer - Japanese Speaker Customer Service Trainer - Japanese Speaker

Accenture Southeast Asia

Undisclosed

Full Time

KL City

Assist Staff Manager and resolve all training requirement
Develop and maintain documents for various processes, assist in preparing development plans
Ensure SOPs and process are compliant to last business and government updates ...

Posted

10 days ago

Customer Service Quality Analyst - Japanese Speaker Customer Service Quality Analyst - Japanese Speaker

Accenture Southeast Asia

Undisclosed

Full Time

KL City

Participates in designing of QA monitoring formats and quality standards
Performs call monitoring and provides trend data
Uses QA results to compile and track performance at team and individual level ...

Posted

10 days ago

Remittance Developer Remittance Developer

Accenture Southeast Asia

Undisclosed

Full Time

Cyberjaya

Develop, maintain, and enhance Core Banking remittance applications (REM & ROS) on AS400.
Work with RPG and COBOL to implement business logic, system integrations, and batch processes.
Collaborate with business analysts and operations teams to translate functional requirements into technical solutions. ...

Posted

11 days ago

Copy Analyst (Account Manager) Copy Analyst (Account Manager)

Accenture Southeast Asia

Undisclosed

Full Time

KL City

Posted

11 days ago

Customer Service Analyst Customer Service Analyst

Accenture Southeast Asia

Undisclosed

Full Time

KL City

Conduct application reviews
Support our publisher base through our email customer service
Contribute to automation efforts and offer possible solutions ...

Posted

11 days ago

Functional Business Analyst-Test Analyst Functional Business Analyst-Test Analyst

Accenture Southeast Asia

Undisclosed

Full Time

Singapore

Gather and analyze business requirements and translate them into clear functional specifications, user stories, and process flows
Act as a liaison between stakeholders and technical teams to ensure alignment and clarity of requirements
Perform gap analysis and recommend process or system improvements to enhance business outcomes ...

Posted

11 days ago

IT Service Management Analyst (Thai Speaker) IT Service Management Analyst (Thai Speaker)

Accenture Southeast Asia

Undisclosed

Full Time

Subang Jaya

Represent the customer’s business impact
Support the end-to-end problem resolution
Problem identification against the case portfolio ...

Posted

11 days ago

Functional Business Analyst-Test Analyst Functional Business Analyst-Test Analyst

Accenture Southeast Asia

Undisclosed

Full Time

Singapore

Gather and analyze business requirements and translate them into clear functional specifications, user stories, and process flows
Act as a liaison between stakeholders and technical teams to ensure alignment and clarity of requirements
Perform gap analysis and recommend process or system improvements to enhance business outcomes ...

Posted

11 days ago

Accenture Southeast Asia

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