Conduct real-time monitoring of core business systems (e.g., WMS/TMS, CRM, MES) to track their health status and key performance indicators (KPIs).
Respond promptly to and handle alerts and user-reported incidents via tickets/phone calls from business users (e.g., customer service, warehouse staff, production planners), quickly assessing the business impact scope.
Execute standardized troubleshooting procedures to perform initial diagnosis and restoration for common business operation issues, including system access, order processing, data queries, and report generation.
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