Provide consultative recommendation through analysis of Claims & Utilisation reports and propose measures to clients to better manage cost.
Collaborate proactively and transparently with internal stakeholders (Operations, Customer Experience, Training, etc) to optimize the customer experience.
Arrange and participate in internal and external client debrief...
Support all indirect tax-related matters, including preparation, review, and submission of Service Tax (SST), Stamp Duty, Withholding Tax, CRS, and FATCA, ensuring compliance with applicable laws, regulations, and guidelines.
Ensure timely and accurate computation and submission of indirect taxes to relevant authorities.
Support tax-related accounting and reporting activities in line with applicable standards, including monthly accruals, closing processes, quarterly Balance Sheet Reconciliation, and compliance with Internal Control over Financial Reporting (ICFR) for tax processes....
Coordinate and manage enhancement requests for the corporate website from internal and external stakeholders, ensuring alignment with business priorities.
Support the planning and execution of the website enhancement roadmap in collaboration with business and technology teams....
Conduct preliminary interviews or meetings with sellers to help them understand their HNW customers’ health and financial circumstances and provide preliminary advise on underwriting requirements.
Assess and evaluate individual clients’ health and financial circumstances and using the information to research and develop potential solutions for underwriting requirements.
Act as primary liaison between underwriters and sellers to provide premier level services and facilitate/ coordinate the end-to-end new business and underwriting process for complicated/ high-value cases/ prestige medical cases....
Support project and initiative execution in partnership with headquarters and regional teams. Assist in implementing changes at the branch level, gather feedback from customers and agents, and contribute to continuous improvement efforts through effective change management support.
Collaborate with the sales team / agency force to help improve new business capture rates and healthcare steerage performance. Utilize branch-level analytics to support engagement strategies with agency partners and reinforce understanding of business opportunities.
Promote digital adoption and self-service options by working closely with the sales team and agency force. Help manage communication and escalation channels to ensure smooth service and operational efficiency....
The position is responsible for all aspects of business reporting and it is related ie: contest, sales report and others. This function also to provide more systematic and easy to read report for future reference. This position must also assist a team of employees towards excellence and individual development.
ANP and VONB reporting - to provide accurate and timely periodic reporting by all levels together with improving the reporting within the division and maintain a comprehensive report for respective business channel to help them to make a business decision. Liaison with sales director on their team performance vs. budgeted figures. Analyse and trending of sales key performance indicators.
Preparing other financial and management reporting such as premium accruals, experience refund, experience refund reserve etc. build in a clear end to end process to ensure compliance with statutory, regulatory, local and group reporting requirements, monitoring of suspense, balance sheet recon etc....
Oversee the preparation and submission of accurate and timely direct and indirect tax returns to tax authorities.
Managing and overseeing all tax-related matters, including but not limited to transfer pricing policies, Global Minimum Tax (GMT), Sales & Service Tax (SST) and other direct or indirect taxes, in accordance with applicable guideline and regulations.
Oversee local tax reporting to ensure compliance with requirements. The tax reporting includes review of current tax and deferred tax computation for all reporting basis, tax estimates and tax return submission....
Evaluate partner potential during pre-deal discussions and provide senior management with an assessment of customer and market size, customer profiling, proposition strategy, revenue potential, and other commercial factors.
Collaborate with the Partnership team to lead the product strategy for preparing Request for Proposal (RFP) or Request for Information (RFI) for potential partners.
Post-deal, work with partners to develop and optimize the product portfolio, regularly reviewing product performance metrics, including claims ratio, product penetration, and take-up rate....
Define and own Marketing’s Customer Data Domain: canonical customer profile, household/account relationships, consents/preferences, engagement events, and marketing performance data.
Establish semantic models, business glossaries, and data contracts/APIs with upstream systems (Web, App, Policy Admin System, Customer Care) & downstream systems (CRM, CMP, CDP, Analytics, AI).
Set data quality rules (accuracy, completeness, timeliness, uniqueness, validity, consistency), SLAs (availability, latency), monitoring & alerts; drive root-cause remediation....
