Full job description

We are seeking a proactive and detail-oriented Junior eCommerce Customer Support to support our daily operations and customer experience. This role combines general eCommerce operations duties with eCommerce customer service support, ensuring smooth coordination between internal teams, customers, and logistics. The ideal candidate is organized, communicative, and able to multitask efficiently in a fast-paced or online business environment.

Key Responsibilities:

Customer Service & E-commerce Support

Respond promptly to customer inquiries via email, chat, or phone (e.g. Shopee, Lazada, TikTok Shop, website).
Able to coordinate responses and constantly keep FAQs updated
Maintain a high standard of customer satisfaction and service professionalism.
Handle and manage reviews on eCommerce platforms

Job Requirements and Desired Skillsets

6 Days Work
Comfortable and confident to communicate with all types of customers and partners
At least 1 year of working experience in the related field is required for this position
Excellent interpersonal and presentation skills
Strong drive to solve customer queries quickly and effectively
Resourceful and able to find answers and work independently
Detailed oriented and hands on is a must

Interested applicants may email us your resume at szeto.vivoon@allit.com.my

Job Types: Full-time,

Benefits:

Health insurance
Maternity leave
Opportunities for promotion

Schedule:

Day shift

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM3,000.00 per month

Benefits:

Health insurance
Maternity leave
Opportunities for promotion

Work Location: In person

ALL IT Hypermarket Sdn Bhd

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