Assist in monitoring security alerts and incidents using various security information and event management (SIEM) tools. Analyse alerts for potential threats and vulnerabilities.
Participate in incident triage by categorising and prioritising alerts based on severity and impact. Work with senior analysts to determine appropriate response actions.
Learn to operate and maintain security tools, such as intrusion detection systems (IDS), firewall logs, antivirus solutions, and endpoint detection and response (EDR) tools....
Understand the process and practices related to Support Templates and Standard Operating Procedures.
Take lead and drive critical incidents with team and vendors to reduce resolution time or provide workaround.
Extensive professional experience focused on Cisco products, with a strong proficiency in at least two additional products such as Aruba, Fortinet, or Palo Alto, providing an extra advantage....
Drive business development strategy and activities along with assisting regional teams for opportunities across other Asian markets
Identify and frame net new business growth opportunities, working in close collaboration with sales, solutions and marketing teams
Understand customers' overall cloud and digital transformation portfolio, IT and business priorities and success measures to design implementation architectures and solutions aligned to Logicalis’s Solutions and services...
Designing and implementing network and security solutions: Responsible for designing and implementing network and security solutions for clients, which may involve configuring routers, switches, wireless, load balancers and other network devices. Racking and Stacking network devices. Expected able to handle mid-sized to mega-sized project.
Troubleshooting network and security issues: Responsible for diagnosing and resolving network and security issues that arise for clients while deploying, which may involve investigating connectivity problems, configuration issues, and analyzing network traffic.
Client management: Responsible for building and maintaining relationships with clients, managing their expectations, and ensuring their needs are met....
Assisting with implementation: Responsible for helping senior engineers in deploying networks and security that meet the Client requirements.
Installing and configuring network equipment: Responsible for installing and configuring network and security hardware such as routers, firewalls, switches, and Wireless Controllers, Access points etc.
Documenting network configurations: Responsible to document network configurations, including IP addresses, network topologies, and hardware and software versions....
Provide onsite support to troubleshoot and remediation for following technology: Network Infrastructure, Wireless connectivity and Printer Driver Issues
Assist in the following technology: System Infrastructure, Meeting Room Booking System (app), Door Access System [Key Card, Facial Scan, QR Code], Booking System (app), Skype & Microsoft Exchange and Printing Facility
Provide technical assistance and support for users...