Job Purpose

The RPA Platform Administrator owns the stability, performance and governance of the Bank's UiPath RPA production platform. As the final production gatekeeper for all bots delivered by the RPA development team, this role decides what is ready to go live and ensures every production bot runs reliably within agreed service levels.

The role manages licences, deployments, Orchestrator administration, the RPA output drive, ticket management and disaster recovery readiness. It also leads change requests on existing bots and shapes new RPA initiatives from the start, giving it a complete view of the Bank's automation estate.

Key Responsibilities

Production Gatekeeping & Deployment

Act as the final production gatekeeper for all bots delivered by the RPA development team, reviewing production readiness and approving go-live with the developer and business owner.
Deploy new bots and updates from UAT into production, including packages, environments, assets, queues and schedules, in line with the Bank's change management process.
Validate bot configurations and dependencies before release, and maintain version control and deployment records.

Bot Operations & Monitoring

Monitor bot performance and health in UiPath Orchestrator.
Manage bot schedules, queues and triggers, and start or stop bots as required to ensure timely execution.
Optimise robot allocation and capacity across environments.

Licence Management

Manage UiPath licence allocation, utilisation and reassignment of idle licences.
Forecast licence requirements, support renewal planning and maintain an audit-ready licence register.

RPA Output Drive Management

Manage the RPA output drive, including folder structure, access rights, retention, purging and storage capacity.
Safeguard confidential customer data in line with the Bank's information security and PDPA requirements.

Ticket & Incident Management

Own RPA ticket management: log, triage, prioritise and track incidents and service requests to agreed SLAs.
Investigate and resolve bot failures, exceptions and runtime errors, escalating to developers with clear diagnostics.
Perform root cause analysis on recurring issues and report ticket trends to management.

Environment, Access & Security

Manage Orchestrator environments (Development, Test, Production).
Configure roles, permissions, credentials and assets for secure bot operations, in compliance with security and governance standards.
Coordinate with application owners on system changes, password rotations and maintenance windows that affect bots.

Disaster Recovery Readiness

Maintain Orchestrator DR readiness and up-to-date DR system details within all production bots.
Execute bot switchover and take part in scheduled DR drills.

Change Requests & New Initiatives

Lead change requests on existing production bots, from impact assessment through testing and deployment.
Assess the feasibility, effort and production readiness of new RPA initiatives from the early stages, ensuring new bots are supportable and compliant.

Reporting & Governance

Produce bot utilisation, performance, uptime and SLA reports and dashboards for management.
Establish and maintain runbooks, SOPs and deployment checklists, and keep audit evidence up to date.

Key Relationships

Internal

Group IT (infrastructure, application owners, information security), business process owners, RPA developers, Risk BOC, Internal Audit

External

UiPath and authorised implementation partners, third-party RPA service providers

Qualifications & Skills (including mandated licenses where applicable)

Technical Skills

Hands-on experience with UiPath Orchestrator administration, including deployment, licensing and access management.
UiPath development experience, sufficient to deliver change requests and judge whether bots are production-ready.
Strong knowledge of the RPA lifecycle and bot deployment processes.
Familiarity with Windows Server, file shares and access control, SQL and basic scripting.
Understanding of credential vaults and secure asset management.
Experience with ITSM ticketing, incident management and change management.

Soft Skills

Strong problem-solving and analytical skills.
Excellent communication and stakeholder management, with the confidence to engage business owners, IT and auditors.
Ability to work under pressure and manage multiple priorities.
Willingness to support occasional after-hours work for month-end processing, DR drills and critical incidents.

Education & Experience

Open to Malaysian citizens only.
Bachelor's degree in Computer Science, IT or a related field.
Minimum 4 years of RPA experience, including at least 1 year in UiPath Orchestrator administration, deployment or production support.
UiPath certification (e.g. Automation Developer Associate/Professional or Orchestrator) is a plus.
Exposure to Microsoft Power Automate and experience in banking or financial services is a plus.

Ambank Group

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