Responsible for ensuring that customer orders are processed accurately and efficiently, container loads are maximized, and orders are fulfilled in a timely and cost-effective manner. Work collaboratively with other teams and stakeholders, including external vendors, to meet customer expectations and ensure compliance with regulatory requirements and company policies.
Evaluate client-facing work scope and activities to assure maximum value and resource efficiency
JOB DESCRIPTION
The incumbent is responsible for customer stabilization, retention, and optimization, ensuring stability in the customer experience. The incumbent will lead a team of program managers and establish clear KPIs and SLAs for defined customer programs, ensuring clarity of understanding and program execution expectations. With the help of their team, they will own the strategic operational roadmap for their customer(s) within their cluster, prioritizing and balancing the opportunities for the greatest impact to the bottom line, while relentlessly driving optimization of the customer program across active geographies....
This position is accountable for overseeing and managing the assigned Line of Business (LOB) and related operations within the assigned country.
Has full management responsibility for planning, organizing, staffing, directing and controlling operations, including budget management, recruitment, training, performance management, compliance and continuous improvement.
Responsible for driving operational excellence, customer satisfaction, governance, people leadership, financial performance and safe operations....
