Manage and deliver personalised service to address CPF members' enquiries related to CPF schemes and services through various channels, including but not limited to calls (video calls included), counters, text messaging, contact centres and service centres.
Process HPS application forms submitted by members for covers, exemptions, premium top-ups, and other related requests, ensuring accuracy and timely resolution.
Maintain, support and enhance enterprise quality engineering platforms and tooling used across application delivery, including integration with CI/CD pipelines to enable automated, continuous testing.
Serve as the technical lead during active security incidents, working closely with the Incident Commander to coordinate and execute response actions across technical teams and stakeholders.
Support the development and implementation of key initiatives, including the Educational Financial Loan Planner and the Education Loan Self-Assessment Questionnaire (SAQ).