You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
To render 2nd level or 3rd level AMS support for escalated issues by performing in-depth production incident (medium to complex level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
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You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
To render 2nd level or 3rd level AMS support for escalated issues by performing in-depth production incident (medium to complex level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
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Support the functional/stream lead in end-to-end platform implementation across assigned modules, with a strong focus on technical execution.
Develop and apply deep hands-on knowledge of platform parameterization, configuration frameworks, and rule engines within core banking modules (e.g., onboarding, payments, lending, compliance).
Build and support system integrations using APIs, messaging, or file-based interfaces; assist with interface mapping, error handling, and performance tuning.
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You may be assigned as Level 1 AMS support or Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
To render AMS support for escalated issues by performing in-depth production incident (basic to medium level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
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Lead and own the end-to-end requirement lifecycle across banking products, driving requirements from elicitation to validation to sign off, ensuring completeness, traceability, and delivery readiness and alignment with regulatory requirements and industry practices
Classify requirements into out of the box, configuration, product customisation, integration, and gaps and solution options to address gaps
Develop decision-ready artefacts for business requirements, outlining options, trade-offs in terms of cost, time, functionality etc.
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You will develop middle logic layer and backend handoff to partnering systems.
You will involve in database design and development.
You will perform primary and secondary research, conduct analyses and appropriate modelling tasks that feeds directly into the development of technology-enabled solutions for tackling our clients’ complex business problems.
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You will develop middle logic layer and backend handoff to partnering systems.
You will involve in database design and development.
You will perform primary and secondary research, conduct analyses and appropriate modelling tasks that feeds directly into the development of technology-enabled solutions for tackling our clients’ complex business problems.
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