Support end-to-end project delivery for government and public sector clients, including strategy development, policy analysis, transformation initiatives, and operational improvement projects.
Conduct quantitative and qualitative research, including market studies, economic analysis, industry assessments, and benchmarking exercises.
Develop presentations, reports, and client-ready materials that communicate complex findings clearly and effectively.
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You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
To render 2nd level or 3rd level AMS support for escalated issues by performing in-depth production incident (medium to complex level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
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You may be assigned as Level 1 AMS support or Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
To render AMS support for escalated issues by performing in-depth production incident (basic to medium level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
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Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
Respect the needs of their colleagues and build up cooperative relationships.
Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams’ work to achieve the objectives.
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Provide high quality client service and support for clients' international assignment programmes
Manage individual tax compliance matters for client which includes preparation of tax computations and tax returns and addressing employer and employee obligations
Immigration support which includes preparation of immigration documentations and applications
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Demonstrate proficiency in technical programming by managing and guiding teams in designing, developing, and implementing scalable infrastructure solutions. Act as the primary technical liaison, bridging communication between business stakeholders, project teams, and developers/testers.
Provide strategic recommendations for business prioritization, roadmap planning, and ongoing product enhancements. Architect efficient, secure, adaptable, and scalable cloud solutions, with a focus on Azure infrastructure and platform services covering data, networking, and applications.
Champion DevOps practices to enable continuous delivery and resilient, self-healing systems. Partner closely with Cyber and Security teams to embed security controls within all infrastructure designs.
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Subject matter expert in AR collections process. Handle inbound and outbound third-party collections call.
Should be able to work on all types of collection calls and queries, handle escalations, work allocations tothe team members.
Perform QA audit for the team, training new team members, resolving team members queries relating tothe process, ensuring team completes requests within turnaround time.
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Cultivate and manage senior executive relationships, positioning the firm as a trusted advisor on AI governance, accountability, and Trustworthy AI adoption.
Advise clients on the design and implementation of AI governance and Trustworthy AI frameworks, policies, and risk management across the AI lifecycle.
Guide organizations on how data, analytics, and AI system adoption align with Trustworthy AI principles, governance structures, and risk management.
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Engaging with Customers: Handling inbound/outbound calls with a focus on managing customers collections, billing related queries, and follow up
Building rapport and responding to customers enquiries in an appropriate manner, offering personalized service with a “can do” attitude. Maintain a professional, empathetic approach with every customer
Cross-Functional Collaboration: Partner with other functions e.g. Billing team to resolve blockers
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