Cultivate and manage senior executive relationships, positioning the firm as a trusted advisor on AI governance, accountability, and Trustworthy AI adoption.
Advise clients on the design and implementation of AI governance and Trustworthy AI frameworks, policies, and risk management across the AI lifecycle.
Guide organizations on how data, analytics, and AI system adoption align with Trustworthy AI principles, governance structures, and risk management.
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Engaging with Customers: Handling inbound/outbound calls with a focus on managing customers collections, billing related queries, and follow up
Building rapport and responding to customers enquiries in an appropriate manner, offering personalized service with a “can do” attitude. Maintain a professional, empathetic approach with every customer
Cross-Functional Collaboration: Partner with other functions e.g. Billing team to resolve blockers
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Assist with software installations and updates using SCCM.
Assist in Windows setup and imaging for workstations.
Provide support (3rd level end user support) by helping with troubleshooting or manually installing applications, including handling incident tickets.
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Review and comment on databooks, as well as guide junior team members, to ensure financial analysis are being done to address requirements in the scope of work.
Write, review, and present reports including findings and recommendations from M&A transaction financial due diligence perspective to partners and clients.
Communicate effectively to all levels of engagement management
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Promote ServiceNow internally to sales and delivery teams to drive growth.
Be the go to person for ServiceNow Architecture. You should have a deep understanding of services offered on ServiceNow platforms and understand how to use them together to build complex solutions.
Educate customers of all sizes on the value proposition of ServiceNow and participate in deep architectural discussions to ensure solutions are designed for successful deployment.
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IT Strategy Development: Assist clients in developing a technology strategy and roadmap that aligns with and supports their key business priorities, unlocking business value.
IT Operating Model: Support senior IT leadership or business sponsor in developing an IT Operating Model, outlining the strategic aims of the organization, defining the various components of the IT function (e.g. roles, governance, processes, controls, and tools).
Application Rationalization and Architecture: work with clients to assess the application landscape and define the target state architecture and platform roadmaps to deliver business objectives. Identify how the next gen technologies can be deployed to deliver their value proposition.
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