You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
To render 2nd level or 3rd level AMS support for escalated issues by performing in-depth production incident (medium to complex level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
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You may be assigned as Level 1 AMS support or Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
To render AMS support for escalated issues by performing in-depth production incident (basic to medium level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
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You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
To render 2nd level or 3rd level AMS support for escalated issues by performing in-depth production incident (medium to complex level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
...
Lead client engagements by serving as the primary liaison between clients and internal teams, understanding business objectives, providing expert advisory on complex financial risk management and regulatory compliance, and delivering high-impact presentations and executive briefings to senior stakeholders.
Oversee the design, development, and implementation of customized solutions, aligning with client requirements and regulatory frameworks.
Act as a subject matter expert on advanced risk management methodologies, technologies, and regulatory standards (e.g. Basel, IFRS9, Liquidity, Credit Risk, Market Risk, Operational Risk, Banking Regulations, etc), driving strategic enhancements in quantitative risk models to ensure alignment with industry practices and regulatory expectations.
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Assist the team in the identification, collection and management of electronic data in support of engagements relating to electronic discovery (eDiscovery), legal support, forensic investigations and digital forensics.
Assist with the investigation and analysis of data using forensic methodologies and standard tools. This may include forensic analysis of laptop and desktop computer systems, servers, email servers, mobile devices and cloud repositories.
Maintain detailed notes for work performed and findings for the preparation of forensic reports.
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Corporate strategy – where you will perform primary and secondary research, data analysis, and support strategic alignment across business units and markets;
Corporate development – where you perform market scans, due diligence, business case development, etc. for acquisitions and strategic partnership opportunities;
Competitive intelligence – where you will monitor and analyze market trends.
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Lead the development and growth of Deloitte’s Microsoft Security capability, including service offerings, accelerators, methodologies, and market positioning.
Build pipeline and originate opportunities by working closely with clients, account teams, and internal stakeholders.
Drive pursuits, proposals, solutioning, commercial discussions, and client presentations for Microsoft Security opportunities.
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