To ensure customer queries from multiple channels are attended promptly in line with set standards with dedicated attention on inbound calls and (e-) mails in call center environment
To provide professional and qualitative customer service in line with set DHL standards
To resolve customer’s queries in accordance with set DHL standards...
Provide operational management and support at gateway to ensure efficient and timely pick-up and delivery handling of customer materials and shipments.
Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments.
Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules...
Handle daily delivery and collection of shipments to and from our customers
Complete multiple deliveries and collections of shipment of a variety of weights. Sort and prioritise workload (including multiple route sort) to ensure time commitments are met
Revise and update ETAs in accordance to procedures...