Respond to customer inquiries via phone, email, chat, or social media platforms
Provide accurate and comprehensive information about products, services, and policies
Ensure all responses are prompt, professional, and customer-focused
Diagnose and troubleshoot customer issues or complaints effectively
Build and maintain positive customer relationships through excellent service
Follow up with customers to ensure issues are resolved and satisfaction is achieved
Inform customers about relevant promotions, discounts, or upgrades
Maintain and update procurement records, including purchase orders, invoices, and delivery schedules
Communicate with suppliers to obtain quotations, confirm orders, and follow up on deliveries
Assist in building and maintaining good relationships with vendors and suppliers
Handle supplier inquiries and resolve issues related to orders or payments
Create and issue purchase orders based on approved requisitions
Monitor purchase order status to ensure timely delivery
Verify delivered items against order specifications (quality and quantity)
Assist in tracking inventory levels and updating stock records
Coordinate with the inventory team to identify reordering needs and prevent stockouts
Support the resolution of issues such as delayed shipments, incorrect orders, or payment disputes

ESPP Sdn Bhd