Run day-to-day IT service delivery at Evernet Systems, a Singapore-based managed service provider (MSP). You own the service desk queue and SLA performance, keep client projects on schedule, handle client communication during major incidents, and lead our L1, L2 and NOC engineers.
About the role
This is a hands-on role for someone who loves to take charge and make things happen....
Real ownership from day one. You have the authority to assign and reassign work across the whole team, including work belonging to engineers more senior or more technical than you.
Judged on two numbers, not utilisation. SLA response attainment, and project milestones delivered on the promised date. We don't measure utilisation, because overloaded people are how tickets end up sitting.
Direct founder access. Work closely with our founders; your input shapes how the company runs....
