Demonstrate a strong understanding of core project management concepts and a keen interest in supporting structured delivery across complex initiatives
Support the development, documentation, and maintenance of PMO processes, standards, and governance frameworks, ensuring consistency and quality across projects.
Collaborate with cross-functional teams to gather information, prepare project documentation, and maintain accurate, up-to-date records such as RAID logs, plans, and status reports.
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Lead and support end-to-end RELEX implementation projects, including discovery, solution design, configuration, testing, deployment, and hypercare support.
Design and optimize Demand Planning and Replenishment Planning processes aligned with client business objectives.
Facilitate business workshops to gather requirements, define future-state processes, and develop planning operating models.
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Solution Architecture for Agentic Managed Services
Design end-to-end agentic automation architectures for managed-service processes such as hire-to-retire, record-to-report, procure-to-pay, source-to-contract, order-to-cash, service desk, knowledge operations, and compliance operations.
Translate business outcomes into solution blueprints, capability maps, technical roadmaps, non-functional requirements, success measures, and implementation backlogs.
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Own the architecture of production AI systems — inference stacks, fine-tuning pipelines, retrieval and evaluation infrastructure, monitoring
Build on frontier models (Claude, GPT, and peers) with real rigor: tool use, structured outputs, context and cost management, evals, and guardrails — not just prompt-and pray
Deploy and operate open-source models (Llama, Qwen, Mistral, DeepSeek, and whatever comes next) on our cloud environment — including quantization, serving frameworks (vLLM, TGI, SGLang, TensorRT-LLM), and multi-GPU inference.
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Monitor and analyse the current state of various product runtime environment (production and non-production) to ensure optimum system performance and work out data-based strategy for continuous improvement. Work with application teams, solution architects, security consultants, and other teams to implement improvement plans.
Manage application and security incidents, conduct problem determination, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA, provides reporting and escalation to higher management or incident committee if necessary.
Develop operations and processes guide to ensure every aspect of operations is documented and complies with audit requirements.
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